Between death and life - a formal decision model to decide on customer recovery investments.
Dominikus KleindienstDaniela WaldmannPublished in: Electron. Mark. (2018)
Keyphrases
- decision model
- decision problems
- decision making
- decision models
- decision makers
- information technology
- electronic commerce
- construction process
- customer behavior
- decision theory
- early detection
- data mining
- customer service
- formal methods
- utility theory
- investment decisions
- return on investment
- real option
- recovery algorithm
- expected utility
- formal model
- constraint satisfaction
- optimal policy
- computational complexity
- knowledge base