Weighted ISM approach to interface amongst the barriers of benchmarking in Indian service industries.
Bhupender SinghSandeep GroverVikram SinghPublished in: Int. J. Adv. Oper. Manag. (2015)
Keyphrases
- information technology
- user friendly
- web services
- customer service
- service oriented
- client server architecture
- user interface
- management system
- service providers
- friendly interface
- weighted sum
- service quality
- information services
- service oriented architecture
- computing environments
- xml documents
- information systems
- databases