Customer strategies via internet commerce in the energy industry.

Peter Maher Peter Steane Yvon Dufour

Published in: Int. J. Internet Enterp. Manag. (2007)

Keyphrases

internet commerce
factors that influence
case study
energy consumption
world wide
electronic commerce
energy minimization
customer satisfaction
customer service
markov random field
steady state
energy saving
call center
customer relationship management
software vendors
market segments