The Implementation Puzzle of CRM Systems in Knowledge Based Organizations.
Bendik BygstadPublished in: Inf. Resour. Manag. J. (2003)
Keyphrases
- expert systems
- computer systems
- software engineering
- successful deployment
- distributed systems
- artificial intelligence
- search algorithm
- lower bound
- knowledge base
- information technology
- data mining
- decision making
- information systems
- efficient implementation
- data mining applications
- business applications
- computing systems
- enterprise resource planning