Information Technology at Rosenbluth Travel: Competitive Advantage in a Rapidly Growing Global Service Company.
Eric K. ClemonsMichael C. RowPublished in: J. Manag. Inf. Syst. (1991)
Keyphrases
- competitive advantage
- business strategy
- service quality
- strategic advantage
- information technology
- customer service
- strategic alignment
- knowledge management
- business processes
- human capital
- customer relationship management
- market share
- competitive environment
- service providers
- business information
- financial services
- business environment
- public transport
- business analytics
- web services
- business managers
- customer satisfaction
- information systems
- call center
- market competition
- competitive intelligence
- yangtze river
- intellectual capital
- electronic commerce
- decision making
- customer support
- small businesses
- quality of service
- case study
- data mining
- real world