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A multiapproach generalized framework for automated solution suggestion of support tickets.

Syed S. Ali ZaidiMuhammad Moazam FrazMuhammad ShahzadSharifullah Khan
Published in: Int. J. Intell. Syst. (2022)
Keyphrases
  • main contribution
  • conceptual framework
  • probabilistic model
  • closed form
  • semi automated
  • framework enables
  • real world
  • data mining
  • information retrieval
  • theoretical framework
  • seamlessly integrated