Capturing Experiences to Inform Organizational Intelligence: The Case of IT Service Competence.

Mário M. Caldeira Gurpreet Dhillon Simran Dhillon

Published in: AMCIS (2015)

Keyphrases

artificial intelligence
information technology
information systems
service oriented
web services
management system
service providers
case study
intelligent systems
knowledge management
markov chain
information services
mobile services
inter organizational