Evaluating customer aid functions of online stores with agent-based models of customer behavior and evolution strategy.
Hyung Jun AhnPublished in: Inf. Sci. (2010)
Keyphrases
- customer behavior
- evolution strategy
- online stores
- agent based models
- customer service
- customer data
- evolutionary algorithm
- behavior patterns
- historical data
- transactional data
- customer segmentation
- differential evolution
- genetic algorithm
- customer base
- simulation model
- log files
- complex systems
- global search
- optimization methods
- web logs
- information systems
- structural equation modeling
- optimization algorithm