To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities? The case of DigiCAP.
Jong-Seok KimPublished in: Int. J. Serv. Technol. Manag. (2021)
Keyphrases
- knowledge intensive
- customer knowledge
- knowledge management
- workflow management
- knowledge acquisition
- telecommunications industry
- information technology
- web services
- service management
- data mining
- business processes
- service delivery
- enterprise systems
- information systems
- knowledge workers
- artificial intelligence
- service oriented
- service providers
- decision making
- knowledge sharing
- law enforcement
- virtual organization
- electronic commerce
- software development
- customer service
- distance learning
- service quality
- human resources
- knowledge representation
- end users
- data model
- financial services
- knowledge base