Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers.
Junxiang LiYafen LiuFugee TsungJiazhen HuoQiang SuPublished in: Qual. Reliab. Eng. Int. (2016)
Keyphrases
- call center
- service level
- asymptotically optimal
- service systems
- supply chain
- lead time
- customer service
- heavy traffic
- real time
- total cost
- service level agreements
- service quality
- arrival rate
- artificial intelligence
- decision making
- inventory models
- service requirements
- utility function
- distributed systems
- computer science