Login / Signup
Causal Loop Diagramming of the Relationships among Customer Satisfaction, Customer Retention, and Profitability.
Gerard King
Published in:
ICSTM (2000)
Keyphrases
</>
customer retention
customer satisfaction
causal relationships
service quality
online shopping
customer service
marketing strategies
user satisfaction
internet banking
structural model
data mining
customer relationship management
business processes
hong kong
causal models