Management of Shared Customers Through Pool Collaboration in Last-Mile Transportation.
Amina AntitSafa Bhar LayebAmel JaouaChefi TrikiPublished in: ICIT (2021)
Keyphrases
- knowledge management
- customer relationship management
- management system
- policy making
- virtual organisations
- shared knowledge
- decision making
- collaborative learning
- operational decisions
- information systems
- knowledge sharing
- customer satisfaction
- decision support
- data processing
- project management
- customer retention
- shared information
- transportation systems
- service providers
- commercial banks
- crisis management
- customer support
- customer behavior
- process management
- business process management
- transportation networks
- collaborative activities
- customer service
- knowledge workers
- inter organizational
- information sharing