Using a hybrid method to evaluate service innovation in the hotel industry.
Ming-Lang TsengYuanHsu LinMing Kim LimBenito L. TeehankeePublished in: Appl. Soft Comput. (2015)
Keyphrases
- hybrid method
- case study
- service providers
- technology transfer
- competitive market
- hybrid algorithm
- telecommunications industry
- driving force
- service oriented
- support vector machine
- web services
- technological innovation
- market share
- service quality
- service discovery
- support vector
- mobile services
- evolutionary methods
- genetic algorithm
- knowledge management
- business processes
- information technology
- decision trees
- point of sale
- data mining