Are computers good or bad for business? How mediated customer-computer interaction alters emotions, impressions, and patronage toward organizations.
Daniel B. ShankPublished in: Comput. Hum. Behav. (2013)
Keyphrases
- electronic commerce
- information systems
- competitive advantage
- business environment
- customer relationship management
- business managers
- decision making
- customer service
- business applications
- business partners
- competitive environment
- customer behavior
- business processes
- government organizations
- information technology
- knowledge management
- business organizations
- mission critical
- business strategy
- customer support
- customer data
- multi tenant
- direct marketing
- strategic alignment
- software vendors
- business objectives
- service delivery
- inter organizational
- banking industry
- business activities
- business models
- governmental organizations
- business transactions
- business decisions
- business goals
- financial services
- service management
- business process
- business opportunities
- customer base
- business intelligence
- success stories
- computer systems
- marketing strategies
- workplace learning
- virtual organization
- return on investment
- data mining
- e government
- ethical issues
- unstructured information
- consumer behavior
- cost benefit analysis
- senior management
- human beings
- virtual enterprise
- business process management
- call center
- customer loyalty
- management information systems
- business analysts
- enterprise wide
- business users