An evaluation of the NHS Direct online health information e-mail enquiry service: Quality of health information on the internet.
Ruiha WebsterPeter WilliamsPublished in: Aslib Proc. (2005)
Keyphrases
- health information
- service quality
- health care
- public health
- customer satisfaction
- instant messaging
- information providers
- service providers
- information systems
- information resources
- user satisfaction
- electronic mail
- personal health information
- electronic commerce
- competitive advantage
- quality of service
- internet shopping
- privacy concerns
- online shopping
- databases
- information quality
- web content