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Enterprise Resource Planning Systems (ERP) and User Performance: A Literature Review.
Ahed Abugabah
Louis Sanzogni
Published in:
ACIS (2009)
Keyphrases
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enterprise resource planning
erp systems
literature review
information systems
business processes
customer relationship management
maturity model
case study
end users
business process
machine learning
information retrieval
decision making
electronic commerce
user satisfaction