A Path to Successful IT Outsourcing: Interaction Between Service-Level Agreements and Commitment.

Jahyun Goo C. Derrick Huang Paul J. Hart

Published in: Decis. Sci. (2008)

Keyphrases

service level agreements
service providers
business process
cloud computing
service level
information systems
user interaction
shortest path
quality of service
service oriented
real time
databases
data mining
web services
end users
distributed computing