Assessing the User Experience of Airlines Web Sites In Malaysia Based on Customer-Centered Design.
Syahrul Nizam JunainiAndy Yee WeePublished in: iiWAS (2005)
Keyphrases
- user experience
- centered design
- website
- customer service
- potential customers
- user behavior
- user studies
- web pages
- end users
- mobile applications
- user interface
- customer satisfaction
- online stores
- electronic commerce
- user interaction
- emerging technologies
- user engagement
- web content
- marketing strategies
- call center
- customer relationship management
- mobile services
- m learning
- market share
- web users
- context aware
- information systems