Sentiment Classification of Indian Banks' Customer Complaints.
Gutha Jaya KrishnaVadlamani RaviBheemidi Vikram ReddyMohammad ZaheeruddinHarshal JaiswalP. Sai Ravi TejaRohit GavvalPublished in: TENCON (2019)
Keyphrases
- sentiment classification
- sentiment analysis
- banking services
- banking industry
- text classification
- cross domain
- opinion mining
- online product reviews
- sentence level
- electronic commerce
- document level
- online reviews
- commercial banks
- cross lingual
- opinion summarization
- information technology
- product reviews
- neural network
- artificial intelligence
- sentiment polarity
- training data
- customer satisfaction
- text mining
- text categorization