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Relationship analysis of the urban rail service quality, passenger satisfaction and loyalty based on the structural equation model.
Liyu Peng
Yunqing Feng
Xuewei Li
Xuemei Li
Published in:
LISS (2016)
Keyphrases
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service quality
public transport
customer satisfaction
user satisfaction
online shopping
service providers
electronic commerce
competitive advantage
information systems
data analysis
call center
customer loyalty
knowledge discovery
user interface
job satisfaction
database
incident management