Information quality benchmarks: product and service performance.
Beverly K. KahnDiane M. StrongRichard Y. WangPublished in: Commun. ACM (2002)
Keyphrases
- information quality
- service quality
- customer satisfaction
- service providers
- success factors
- user satisfaction
- information systems
- lifecycle management
- electronic commerce
- quality of service
- web services
- customer support
- life cycle
- product information
- knowledge transfer
- factors affecting
- data management
- technology adoption
- marketing campaigns
- real time