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Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model.
Alain Renault
Stéphane Cortina
Béatrix Barafort
Published in:
SPICE (2015)
Keyphrases
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maturity model
iso iec
software process
quality evaluation
capability maturity model
open source
information security
reference architecture
process model
software maintenance
artificial intelligence
web services
reference model
enterprise resource planning