Gaining a Competitive Advantage Through Benefits Management.
Jorge Vareda GomesMário José Batista RomãoPublished in: Int. J. Strateg. Decis. Sci. (2023)
Keyphrases
- competitive advantage
- knowledge management
- customer relationship management
- strategic advantage
- business analytics
- business processes
- human capital
- business information
- service quality
- competitive intelligence
- competitive environment
- management system
- information systems
- erp systems
- case study
- financial services
- decision making
- decision support
- data management
- information technology
- market share
- workflow management systems
- intellectual capital
- absorptive capacity