Impact of Business Process Re-Engineering (BPR) Implementation on Customer Satisfaction in E-Commerce Companies.
Gutama Kusse GeteleArrive Tsitaire JeanPublished in: J. Electron. Commer. Organ. (2018)
Keyphrases
- business process
- business processes
- customer satisfaction
- business activities
- customer loyalty
- customer data
- marketing strategies
- customer base
- enterprise resource planning
- business applications
- competitive advantage
- product design
- business decisions
- service quality
- web services
- internet banking
- process model
- business rules
- workflow engine
- business goals
- ws bpel
- workflow model
- business process management
- workflow management systems
- user satisfaction
- business process modeling
- competitive market
- artificial intelligence
- online shopping
- electronic commerce
- business process models
- customer service
- real world
- case study
- database systems
- software engineering
- service providers
- business users
- workflow management