Measuring Citizens' Adoption of Electronic Complaint Service (ECS) in Jordan: Validation of the Extended Technology Acceptance Model (TAM).
Mohammad Abdallah Ali AlryalatPublished in: Int. J. Electron. Gov. Res. (2017)
Keyphrases
- technology acceptance model
- perceived usefulness
- empirically tested
- theoretical framework
- technology adoption
- factors affecting
- factors that affect
- attitudes toward
- e government
- user satisfaction
- public services
- structural equation modeling
- service delivery
- university students
- theory of planned behavior
- information quality
- service quality
- user acceptance
- web services
- service providers
- computer self efficacy
- factors that influence
- positive effects
- structural model
- information services
- factors influencing
- perceived risk
- learning outcomes
- end users