The impact of ERP systems on firm and business process performance.
Bernhard WiederPeter BoothZoltan P. MatolcsyMaria-Luise OssimitzPublished in: J. Enterp. Inf. Manag. (2006)
Keyphrases
- business process
- enterprise resource planning
- erp systems
- business processes
- process model
- web services
- business rules
- case study
- business process modeling
- maturity model
- competitive market
- information technology
- ws bpel
- workflow model
- business process management
- service oriented architecture
- competitive advantage
- customer relationship management
- workflow management systems