Improving government services with social media feedback.
Stephen WanCécile ParisPublished in: IUI (2014)
Keyphrases
- government services
- social media
- e government
- cross border
- critical factors
- digital government
- government agencies
- counter terrorism
- public sector
- security services
- data mining
- social networks
- information and communication technologies
- service delivery
- public administration
- internet access
- object oriented
- real world
- data streams
- website
- online services
- information retrieval