Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance.
Kevin F. WhiteWayne G. LuttersAnita KomlodiPublished in: CHIMIT (2008)
Keyphrases
- domain knowledge
- higher level
- knowledge base
- prior knowledge
- genetic algorithm
- data mining techniques
- knowledge representation
- information retrieval
- knowledge discovery
- distance measure
- association rules
- expert systems
- knowledge management
- artificial intelligence
- euclidean distance
- knowledge sources
- distance transform