Reaching Citizens' Engagement by Services: Swiss Use Case.
Maria SokhnFlorian EvéquozArnaud ZuffereyPublished in: Inf. (2016)
Keyphrases
- government services
- public services
- governmental organizations
- service delivery
- public administration
- e government
- service providers
- online services
- service oriented
- web services
- decision making
- ubiquitous computing
- cost efficient
- end users
- digital government
- learning environment
- service discovery
- digital objects
- policy makers
- customer service
- user engagement
- federal agencies
- intellectual property
- information systems
- game mechanics
- user centric
- service oriented architecture
- service quality
- social sciences
- information services
- information resources
- life cycle
- context aware
- digital libraries
- case study