A survey on providing customer and public administration based services using AI: chatbot.
Krishna Kumar NiralaNikhil Kumar SinghVinay Shivshanker PuraniPublished in: Multim. Tools Appl. (2022)
Keyphrases
- public administration
- service provision
- government services
- e government
- public services
- customer service
- digital government
- public sector
- service providers
- cross border
- service delivery
- artificial intelligence
- service oriented
- public organizations
- electronic commerce
- electronic government
- machine learning
- web services
- governmental organizations
- service requirements
- customer data
- customer satisfaction
- service discovery
- service composition
- information services
- e learning
- cost efficient
- social sciences
- mobile services
- service quality