Artificial intelligence in public services: When and why citizens accept its usage.
Tanja Sophie GeskMichael LeyerPublished in: Gov. Inf. Q. (2022)
Keyphrases
- public services
- artificial intelligence
- e government
- service oriented
- public sector
- public administration
- government services
- expert systems
- intelligent systems
- service delivery
- usage statistics
- databases
- fine grained
- knowledge based systems
- digital government
- software engineering
- mobile devices
- end to end
- information and communication technologies
- context aware
- decision making