Who's Bad? - The Influence of Perceived Humanness on Users' Intention to Complain about Conversational Agent Errors to Others.
Fabian HildebrandtSascha LichtenbergAlfred Benedikt BrendelElisa LandmannPublished in: ICIS (2023)
Keyphrases
- conversational agent
- user perceptions
- conversational agents
- user satisfaction
- natural language interfaces
- social media
- end users
- social influence
- perceived risk
- user profiles
- user intention
- computer based information systems
- human communication
- prior studies
- viral marketing
- online communities
- cognitive effort
- intelligent agents
- user interaction
- recommender systems