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Case studies and comparison between two models for assessing library service quality.
Qingkui Xi
Heng Zhao
Yitao Hu
Yunjuan Tong
Ping Bao
Published in:
Electron. Libr. (2018)
Keyphrases
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service quality
case study
customer satisfaction
lessons learned
information systems
website
service providers
electronic commerce
databases
real world
data analysis
probabilistic model
user satisfaction
competitive advantage