Digitization of Public Services: A Systematic Literature Review.

Heloise Acco Tives Leão Edna Dias Canedo

Published in: SBQS (2018)

Keyphrases

literature review
public services
e government
service oriented
fuzzy theory
case study
public sector
public libraries
information systems development
current issues
service delivery
government services
design science
public administration
recent advances
low cost
learning objects
data warehouse