Login / Signup
A study on the change in service quality in the era of the 4th industrial revolution compared to the existing service quality evaluation.
Chang Hwa Baek
Published in:
SNPD Winter (2021)
Keyphrases
</>
service quality
quality evaluation
service providers
customer satisfaction
information quality
electronic commerce
factors affecting
technology acceptance
databases
information systems
artificial neural networks
call center
incident management