A Systematic Review of Service Level Management in the Cloud.

Funmilade Faniyi Rami Bahsoon

Published in: ACM Comput. Surv. (2016)

Keyphrases

service level
systematic review
empirical studies
service level agreements
supply chain
lead time
cloud computing
logistics service
service systems
total cost
cloud storage
decision making
information systems
data management
call center
management system
demand uncertainty
objective function