IT and business process performance management: Case study of ITIL implementation in finance service industry.
Mario SpremicZlatan ZmirakKrunoslav KraljevicPublished in: ITI (2008)
Keyphrases
- business process
- case study
- business processes
- workflow engine
- virtual organization
- process improvement
- web services
- service delivery
- competitive market
- service oriented architecture
- business process management
- business requirements
- ws bpel
- workflow management systems
- information technology infrastructure
- business process modeling
- process model
- business users
- service management
- inter organizational
- business rules
- maturity model
- workflow technology
- knowledge management
- requirements engineering
- business process models
- real world
- workflow management
- private cloud
- process management
- software engineering
- service providers
- workflow model
- data management
- process mining
- e government
- service oriented
- service composition
- software process
- service quality
- data warehouse
- information systems