The New Eye of Government: Citizen Sentiment Analysis in Social Media.
Ravi ArunachalamSandipan SarkarPublished in: SocialNLP@IJCNLP (2013)
Keyphrases
- sentiment analysis
- social media
- e government
- social media content
- government agencies
- public opinion
- opinion mining
- government services
- digital government
- sentiment classification
- relationship management
- user generated
- text classification
- public sector
- multi aspect
- social networks
- natural language processing
- user generated content
- information technology
- social networking
- sentence level
- public administration
- public services
- text mining
- product reviews
- online social networks
- information sharing
- collective classification
- online reviews
- service delivery
- product features
- social networking sites
- machine learning
- sentiment lexicon
- information retrieval