The quest in delivering quality IT services: The case of a higher education institution.
Chelma SliepCarl MarnewickPublished in: Educ. Inf. Technol. (2020)
Keyphrases
- higher education
- learning technologies
- online learning
- distance learning
- learning management systems
- mobile learning
- e learning
- technology enhanced
- service quality
- learning in higher education
- m learning
- hong kong
- hybrid learning
- blended learning
- higher education institutions
- south africa
- open university
- corporate training
- user satisfaction
- faculty members
- content analysis
- networked learning
- knowledge practices
- tertiary education