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The Impact of Instant Messaging Tools on Knowledge Management and Team Performance.
Carol Xiaojuan Ou
Darren W. L. Leung
Robert M. Davison
Published in:
Researching the Future in Information Systems (2011)
Keyphrases
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instant messaging
knowledge management
email
communication technologies
chat conversations
distance education
computer mediated communication
information systems
case study
qualitative and quantitative
semantic technologies
text messaging
machine learning
data collection
semantic web technologies