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Organizational Determinants of Internally Perceived Website Effectiveness in State Health and Human Service Agencies.
David H. Coursey
Eric W. Welch
Sanjay K. Pandey
Published in:
HICSS (2005)
Keyphrases
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website
information technology
service quality
user satisfaction
user acceptance
information systems
web services
service providers
information services
knowledge sharing
technology adoption
customer service
service oriented
web content
information sharing
health care
state space
decision making