Quality-speed trade-offs in customer-intensive services with boundedly rational customers and retrials.
Yu ZhangJinting WangPublished in: Comput. Ind. Eng. (2022)
Keyphrases
- service quality
- customer service
- customer satisfaction
- potential customers
- trade off
- customer data
- service providers
- customer support
- customer behavior
- customer requirements
- market segments
- call center
- customer relationship management
- electronic commerce
- marketing campaigns
- marketing strategies
- web services
- cost efficient
- direct marketing
- competitive advantage
- online shopping
- credit card
- information goods
- customer demand
- user satisfaction
- quality of service
- high quality
- customer segmentation
- high speed
- service requirements
- customer base
- business opportunities
- service oriented
- arrival process
- business activities
- product design
- limited capacity
- context aware
- web technologies
- customer preferences
- data mining
- retail banking