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Deconfounding User Satisfaction Estimation from Response Rate Bias.

Konstantina ChristakopoulouMadeleine TraverseTrevor PotterEmma MarriottDaniel LiChris HaulkEd H. ChiMinmin Chen
Published in: RecSys (2020)
Keyphrases
  • user satisfaction
  • information systems
  • customer satisfaction
  • perceived quality
  • service quality
  • perceived usefulness
  • databases
  • structural equation modeling
  • objective measures
  • estimation error
  • user perceptions