Quo Innovadis? The Who, the What and the How of Research at the Intersection of ICT and Service Innovation.
Sebastian KnopErdem GalipogluAleksander LubarskiJens PoeppelbussPublished in: ICIS (2017)
Keyphrases
- case study
- information and communication technologies
- knowledge management
- web services
- service providers
- service oriented
- service quality
- service delivery
- south africa
- service composition
- st century
- socio economic
- customer service
- heavy traffic
- single server
- customer satisfaction
- semantic web services
- developing countries
- service oriented architecture
- computing environments
- information technology