Keyphrases
- call center
- agent technology
- multi agent
- scheduling problem
- service level
- intelligent agents
- service quality
- autonomous agents
- multi agent systems
- arrival rate
- asymptotically optimal
- software agents
- multiagent systems
- decision making
- scheduling algorithm
- service systems
- customer service
- heavy traffic
- resource allocation
- parallel machines
- mobile agents
- cooperative
- real time
- graphical models
- artificial intelligence
- learning algorithm
- queueing model