Keyphrases
- service quality
- internet shopping
- customer satisfaction
- factors influencing
- user satisfaction
- subjective norm
- electronic commerce
- technology acceptance
- customer loyalty
- call center
- perceived usefulness
- service providers
- technology acceptance model
- online shopping
- competitive environment
- customer requirements
- behavioral intention
- information systems
- online learning
- information quality
- perceived risk
- competitive advantage
- negative impact
- online banking
- quality of service
- job satisfaction
- databases
- real time
- customer support
- information technology
- database