Information sharing for effective IT incident resolving in IT service provider networks: a financial service case study.
Jan VlietlandHans van VlietPublished in: J. Softw. Evol. Process. (2015)
Keyphrases
- service providers
- information sharing
- case study
- service quality
- web services
- incident management
- service provision
- information exchange
- cloud computing
- data sharing
- share information
- situation awareness
- end users
- public sector
- homeland security
- service requests
- resource sharing
- decision making
- emergency response
- government agencies
- social networks
- inter organizational
- law enforcement
- virtual communities
- trust management
- social awareness
- service oriented
- data analysis
- next generation networks