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Identifying the critical factors driving the quality of After-sales services in the Nigerian automotive industry.

John AiyesehindeClinton Aigbavboa
Published in: AFRICON (2019)
Keyphrases
  • automotive industry
  • critical factors
  • government services
  • service quality
  • web services
  • service providers
  • mass customization
  • e government
  • cost efficient
  • information systems