Web 2.0 Tools and Service Quality: The Key to Effective Customer Relationships in E-Commerce Environments.
Radwan Moh'd Al-DwairiMaali Al-KhataybehPublished in: ICIT (2023)
Keyphrases
- service quality
- electronic commerce
- customer satisfaction
- customer loyalty
- call center
- end users
- customer requirements
- web technologies
- competitive environment
- user satisfaction
- semantic web
- website
- online shopping
- customer service
- customer support
- internet banking
- web applications
- information sharing
- quality of service
- databases
- competitive advantage
- information quality
- consumer behavior
- database systems
- web pages