Case-Based Retrieval Interface Adapted to Customer-Initiated Dialogues in Help Desk Operations.
Hideo ShimazuAkihiro ShibataKatsumi NiheiPublished in: AAAI (1994)
Keyphrases
- customer service
- case retrieval
- case based reasoning
- electronic commerce
- information retrieval
- image database
- spoken dialogue
- efficient retrieval
- test collection
- user friendly
- image retrieval
- customer satisfaction
- retrieval method
- query expansion
- information retrieval systems
- document retrieval
- query formulation
- retrieval accuracy
- user interface
- dialogue system
- behavioural patterns
- case library
- retrieval engine
- customer support
- cbr systems
- search interface
- retrieval systems
- query language
- data structure